Paula Deen has been under close scrutiny by the media and the public since last summer, when a lawsuit and information broke about her using racial slurs in the past. Since then, she has spent nearly a year trying to return to her previous image as a lovable Southern chef, but the media especially has made it more difficult of a return than she expected. This paper will be giving a summary of her image repair tactics, as well as comparing her case to those of other celebrities accused of racism.
Introduction
Growing up 50 years ago, segregation was not out of the ordinary. There were separate schools, separate bathrooms, even separate seating on public transportation. Society has come a long way since then, but for those who grew up during this time, it’s not so easy to forget the past. That inability to forget has now ruined the reputation of celebrity chef Paula Deen, who was accused last summer of using racial comments while working at Deen’s Lady and Sons and Bubba’s Seafood and Oyster House eateries in Savannah, Georgia. Despite her denial of the allegations, she did admit to using the “N word” when she was younger and was promptly fired from her position on The Food Network. Deen has spent the past year trying to move past the situation and restore her previous image, but it has not gone as smoothly as she perhaps had hoped it would. This paper will be analyzing Deen’s image repair strategy and will seek to answer the following questions:
· What image repair strategies did Paula Deen use on Facebook and Twitter?
· How did the general public react to Deen’s image repair strategies?
· How has Deen’s image improved or gotten worse since the initial media outbreak?
· What steps could Deen have taken to better improve her image?
Literature Review
There are a similar cases of celebrities that have been known for making racial comments. Here are a few examples:
- Mel Gibson – While going through a custody battle with his girlfriend at the time, Oksana Grigorieva, Gibson was caught on tape using the ‘n’ word back in 2010. Gibson is also known for attacking the Jewish religion.
- Michael Richards – While performing at the Laugh Factory in Hollywood, Richards used racial slurs as well as the ‘n’ word to African American hecklers.
- Paris Hilton – Hilton was quoted in Neil Stauss’s book, Everyone Love You When Your Dead stating, “I can’t stand black guys. I would never touch one. It’s gross.”
- Big Brother – During the 2013 summer season of hit reality show Big Brother, several displays of racism occurred. GinaMarie Zimmerman used the n-word among other racial slurs about the other guests in the house. Despite the controversy CBS has already renewed their contract for next season.
Methods
This textual analysis details the online image repair strategies taken over the past year by Paula Deen after media reports immerged that she used had used racial slurs in the past. This study was executed by observing the following: (a) every Tweet Deen has issued between June 1, 2013 to the present, choosing certain Tweets to screenshot that are relevant to her image repair, (b) all Facebook posts Deen has posted since June 1, 2013, also choosing certain posts to screenshot that are relevant, (c) the apology videos Deen recorded in June and July of 2013 in reference to the racial slurs, and (d) news videos and articles relating to the incident to determine the media/public’s view of Deen’s situation.
Here are a few of Paula Deen’s tweets:
Findings and Discussion
Paula Deen has been under close scrutiny by the media and the public since last summer, when a lawsuit and information broke about her using racial slurs in the past. Since then, she has spent nearly a year trying to return to her previous image as a lovable Southern chef, but the media especially has made it more difficult of a return than she expected, I think. Due to her immense popularity before the negative information arose, Emily and I have chosen to do our image repair paper over Paula’s case.
Paula’s first response to the accusations was to tell the truth. While it initially made the media much more heated toward her, I think it was actually positive in winning people’s good opinions back. She immediately apologized, several times through different news outlets, which is another strategy in repairing her image. (see an article about the apology here) It seemed a little strange to me, however, that she issued no kind of apology via social media: both her Facebook and Twitter could have been other good outlets for a public apology, but there was none.
Here is a video of her apology on the Today Show:
Aside from the initial apology, it seems like Paula’s strategy has been to simply move as far as possible away from the situation and act like everything is back to normal. Her first reaction on Twitter was a tweet that said she would be offering a video statement, and on Facebook, her only reaction was a thank-you post that shared her love and gratitude with fans for supporting her, as well as asked them to keep her in their prayers. Aside from these, she never directly mentioned the situation again and seems to be attempting to have it forgotten by moving on. On both Facebook and Twitter, she makes posts and tweets nearly every day offering different recipes – sometimes there will be several posts or tweets in one day.
While most of the posts are food-related, she also has several that are more personal. Pictures of her family and pets make the general public feel more connected to her, and being able to control the “captions” of these photos is important to helping her paint the image that she wants for herself. All of these captions are written in a distinctive Southern drawl using words meant to make the viewer feel comfortable and like he or she knows Paula personally. She also has multiple posts and tweets thanking her fans for their kind words, prayers, comments and ideas – I think it is very smart to make posts like these. Firstly, it once again portrays her as a humble, grateful and kind “friend” to the viewer; secondly, it subconsciously makes the viewer aware of the fact that there are people supporting her, which is going to influence his or her view on the entire situation.
Overall, she has followed some of the ideas of repairing her image, but still has a way to go before regaining the respect of many. I’m looking forward to researching the situation more and analyzing her response further.
Limitations
The greatest limitations in this project were finding scholarly articles, both about Deen’s situation and about other cases similar to hers. Because image repair for celebrities is a fairly unexplored topic within the academic field, it was difficult to find anything relating to it. There were plenty of news articles from different media outlets that explained their opinions or take on the situation; however, since these are not considered scholarly sources, we were unable to include them.
Conclusions
Paula Deen has had a rough year attempting to repair her image to the point that it once was. Aside from stumbling through a few video apologies, she has tried to get the general public to move past her history by focusing on what she was known and loved for in the first place: food. By posting and tweeting with a Southern drawl and plenty of affectionate terms, she attempts to remind people who she is now, not who she was 30 years ago. While this is somewhat effective enough to allow her to still have a hefty following of fans, there is still much more she could do to try and fix her perception to the general public.